Support Centre
Fast routes for order status, key activation, refunds, account security and privacy requests.
Before opening a ticket
Check the product platform, activation region, language and order status. Restart the launcher and copy the exact error message without publishing the key.
Invalid or already-used key
Send the order number, activation platform, exact timestamp and a screenshot that does not expose the complete key. We will compare the record with the supplier.
Payment or delivery delay
Do not repeat payment while the first transaction is pending. Check the Orders page and contact us if the status does not change within the time shown at checkout.
Account security
If you suspect unauthorised access, change the password, sign out other sessions when available and contact support immediately.
Create a support request
Complete the details below. Submitting opens your email application with a prepared message.